Review Message Logs
Posted by Richard Kennedy on 07/03/16 15:50
Viewing the Logs
When you log into the Essentials interface, the email logs screen can be easily accessed by selecting the Logs tab on the top navigation.
On the logs page, as an organization administrator you can then select the User/Distribution List/ Security Group whose logs you wish to search by simply clicking on the logs link next to the specific account.
The default settings will display (as below) on the log search form, ‘Inbound mail’ for ‘Today and Yesterday’ which has been ‘Quarantined’. So in order to view any emails that have been quarantined for the current day simply click the search button.
From the Log Search form you can additionally change the dropdown settings for Type, Received and Status, to perform a more specific search for the messages you wish to view.
Note: The search is limited to 1,000 results. If your message is not present within these results you should refine your search criteria a little further by using the other options available, From, To, Subject.
To release one or more emails from quarantine and deliver them to your email address, simply complete the following steps:
Run the quarantine search from the log search form (default settings). On the Search Results window, select the check box in front of each email that you want to release.
Click the Actions Drop down list and select Release From Quarantine then click Apply.
The emails released will then appear in your inbox in the next minute.
Reviewing the logs is a powerful and useful tool. This is a starting point to help you and support to look into issues.
What can you do with logs: