Knowledgebase: Proofpoint Essentials
Issues with web forms and not receiving email
Posted by Richard Kennedy on 10/03/16 14:45

Web Form Messages Not Received

We have frequent issues with web form messages not coming into the Proofpoint Essentials service.

One of the key statements is: "This works to any other recipient, just not my domain name."

We ask that you check these items:

  • Your domain name is not listed on your local DNS file that is generating the emails. (The server will not look at an external MX if the domain is local.)
  • The IP address you are using is not on any of our blacklists.
  • The email you are generating is RFC compliant. (Please see DNS Sanity check.)
  • Please check your logs to see if you make a connection to our MX records, or for any other connection issues.
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