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Knowledgebase
To pay the three SSP waiting days in Opera 3 we recommend you create a
new payment profile and select the SSP payment profile type. This
will ensure the total SSP year to date values are correct.
Finally, you will need to manually calculate the value to ...
You
Take a backup
Open the table in error files
Needs to be exclusive and ctrl y to add a new record,
then mark it for deletion delete it
close out of the screen
Pack the table
Run UDS with re-index
IF unable to open the table, you will need to ...
Below is a summary of the support request for your records:
ISSUE DESCRIPTION:
USER REPORTED WHERE IN POWER AUTOMATE FLOW TAKING FAR TOO LONG TO
COMPLETE THE FLOW.
RESOLUTION:
* Apply to each action execute sequentially by default and if you
have mo...
This is SCR OPERA-3231 Error 1976 UDS backlink error on sequrmap after
upgrading from 2.60.00. The error log is pointing to the sequrmap.dbf,
please delete this from the system folder and run the UDS, the UDS
will recreate this table in the system folder....
UNABLE TO AUTHORISE / SIGN - ERROR 'A CERTIFICATE CHAIN COULD NOT BE
BUILT TO A TRUSTED ROOT AUTHORITY'
This issue can occur when the smart card certificates have not been
installed correctly or the certificates no longer reside in the
correct certificat...
* Open up PowerShell as administrator.
* Enter in command line - _Connect-ExchangeOnline_
* Sign in with the 365 credentials for the customer
* Depending on permissions, there is two ways this can be done.
_I AM USING MYSELF AND CONOR AS AN E...
Launch 'Failover Cluster Manager'
Select 'Roles'
On the right menu under 'Actions' select 'Configure Role…'>Select
Role of 'Virtual Machine' this will show machines which are local to
the Hyper-V hosts click 'Next'
Tick the relevant virtual machine(...
for the ones that were in a state of waiting.
I needed to cancel all of the system jobs manually - it wouldn't let
me "Bulk" cancel them.
Then I was able to bulk delete them.
related to ticket - LBF-510-35901
[https://support.xperience-group.com/staff/Ti...
attach
see attached
BACK TO BACK SALES ORDER / PURCHASE ORDER PROCESSING
NOTE
* Back to Back order processing is only feasible with standard stock
items (not Service type stock items or Free Text Items).
SETUP
Before back to back order processing can be accomplished th...
The bounceback is required to investigate the logs of the destination
SMTP server. Problems of this nature are usually a poor quality SMTP
server, a broken firewall or router in place between our servers and
the destination server (dropping ICMP packets, ...
Recently when user upgraded to a Windows 10 PC and had O365 Business
account (so also a desktop version) to fix an issue with Opera3
emailing we had to carry out the following:
1. I uninstalled the Opera3 client and deleted all folders
c:\program...
For Server 2012 R2 RDS the behavior depends on the client. For Windows
8.1 clients manually changing the dpi within the session will be
disabled because the session will automatically use the dpi setting
from the client. For example, if the local Windows ...
I have created this word document outlining the instructions.
font change CRM.docx
[https://xperience365-my.sharepoint.com/:w:/g/personal/conleth_overton_xperience-group_com/EYWuR2c1M5NLsIlfWrcVUmgBxVxXj48eTK1JmSxwm4czuQ?e=LB0jZm]
If Veeam is having trouble reading a backup file (vbk) when you go
through 'Restore' and select from 'Backup' or from 'Infrastructure'
Double click the vbk and it can open up in a backup browser. this
should allow a direct restore.
Open up 'Exchange Management Shell'
Type in: Set-Mailbox [email protected]_ -Type shared
This will convert a user mailbox in to a shared mailbox.
The easiest way is to use the copy function.
So into Administration/system / Maintenance/ User profiles
Then select an existing user from the list tab with the level of
access that you would like to copy.
Then click on the copy icon (This is between the p...
Error in Data PROVISIONING
If the below message appears, it is an HMRC issue, as confirmed with
Pegasus
DATA PROVISIONING - UNKNOWN THE REMOTE NAME COULD NOT BE RESTORED
DPS.WS.HMRC.GOV.UK
* Log in as a different user with Admin rights
* Press on Start > Run >Regedit
* Navigate to the following registry key
:"HKEY_LOCAL_MACHINESOFTWAREMICROSOFTWINDOWS
NTCURRENTVERSIONPROFILELIST"
* Under ProfileList navigate to binary key's like th...
Go to https://central.sophos.com [https://central.sophos.com]; log in
with the credentials supplied in the SNS in the body of the email. Go
to Protect Devices:
Go to the Endpoint Protection section and click Download Windows
Installer:
This wil...
E-mail tracking issues in Outlook with the integration with CRM
Document link
DTN-932-51441.docx (sharepoint.com)
[https://xperience365-my.sharepoint.com/:w:/g/personal/conleth_overton_xperience-group_com/EfVO04fZp3xDlui73V7NF0MBHnjCs9HvTUzrdOcHfZNxaA?...
When running e-mail payslips in Pegasus opera and you get a message in
the SQL database - *THE FILENAME, DIRECTORY NAME, OR VOLUME LABEL
SYNTAX IS INCORRECT.
This is due to the PDF not getting created.
So check that the layout is working by running a pr...
I have tried to run the bank account validation updates, but it is
saying task failed.
If the database is out of date and after looking in 'System Setup' >
'System Maintenance' you can see the last status as 'Task Failed'.
Attempt to run the task manually...
If your users are having issues seeing icons/text within a Windows
Server 2008 R2 RDS environment then paste the below link in to an
Internet Browser and download the Hotfix. The server will require a
reboot afterwards in order to apply the update.
http...
When Printing Vat Reports after MTD is switched on - Getting Error
1734
Resolution below
We have seen the error the customer is experiencing reported when
running the VAT reports prior to the development of the MTD VAT Centre
so I'm not sure it is rela...
"Error 230 Array dimensions are invalid"
This occurs when th NI Code on a leaver (usually this period) is
blank, when running the Departmental Analysis including leavers.
To fix this go into the WNAME and set NI Code to what it should be
then the repor...
ERROR 230 ARRAY DIMENSIONS ARE INVALID
When running the Departmental Analysis Report with leavers ticked,
getting Error 230 Array Dimensions are invalid. This is caused by
Historical Leavers with the NI Code D, on the employee change the NI
Code to X an...
If no Financial Statement Layout is available when one of the reports
is run the error message displayed by Sage is : “No information
found for this report.”
Financial Statement Layouts derive data from the nominal accounts
depending on Report Categories...
In order to find out the shutdown reason for most computers filter the
System event log by Event ID 1074. This usually returns a reason
unless the computer has completely lost power.
SETTINGS
By default multi-currency is enabled in Sage 200, but it set up with
just £ & €. Also, by default, it is set to use a single exchange
rate.
The alternative to ‘single’ is ‘period’ exchange rate.
Period allows the entry of specific exchange ra...
This is in relation to ticket WKT-908-62712
[https://support.xperience-group.com/staff/Tickets/Ticket/View/151071/mytickets/-1/-1/-1/0]
The code to resolve the issue must be used in codeblock from within
dataviewer
replace pt_dueday with DATE(2022,MONTH...
If you require to Hide a recipient from an Exchange Global address
list in Office 365 then follow the following steps:
Log in to the portal
Admin Area>Admin Centers>Exchange
Then from the left hand menu click on Recipients
Select the relevant recipient>...
Login into the Office 365 web portal as a user who has access to the
Shared Mailbox
Click on Mail
Go to the address bar and delete everything which is after the 'OWA/'
Type in the address of the shared mailbox which you require access to
and press enter....
* Add a new account
* Select to add it as an IMAP account, and use the Advanced
Settings:
Below is the following details you need to enter once “Advanced
Settings” is selected:
Name: “account name”
E-mail: [email protected]
IMAP Incoming ...
The RESET-COMPUTERMACHINEPASSWORD cmdlet changes the computer account
password that the computers use to authenticate to the domain
controllers in the domain. You can use it to reset the password of the
local computer.
Log on as a local Administrator, l...
* Launch the SETTINGS APP on your iPhone or iPad.
* Tap on WI-FI.
* Tap on the INFO BUTTON next to the network name.
* Tap on FORGET THIS NETWORK.
If the network is not appearing, or the network is not letting you
connect, check that there are no...
You can use the 'Veeam.Backup.Extractor.exe' to look in to files and
extract the contents which are not in the catalogue or for a full
Disaster Recovery option if your Veeam server is unavailable.
The 'Veeam.Backup.Extractor.exe' requires the 'Extract.e...
There are two common ways to see results
1. You can see the results of all Group Polices applying to that
workstation by using:
Command prompt>gpresult /h _pathtofile_.html this will produce a
report and output it to a html file.
2. You can use RSOP...
Need to find a part from a HP printer? Find them parts at the below
website;
http://www.laserpros.com/partdiagrams.asp
[http://www.laserpros.com/partdiagrams.asp]
To setup simply internet/network broadband monitoring on a PC/Server;
Download NetWorx installer from the bottom of the following page and
run;
https://www.softperfect.com/products/networx/
[https://www.softperfect.com/products/networx/]
Click Next th...
A virtual machine running Kernel version 2.6.32-754.2.1 may suffer a
Kernel panic on boot unless eagerfpu=off is appended to the Kernel
parameters. For CentOS 6.X machines, this can be appended to the
command line arguments within /boot/grub/grub.conf
I have a site who when they go into MTD VAT Centre are getting an
error "Authorisation has failed - Would you like to authorise?".
When they try to authorise they enter the gateway use and password
details on the web page, click "Sign in", the button gr...
SETTINGS
Set up new units of measure in the maintain units of measure entry
screen.
Stock Control -> Stock Maintenance -> Units of measure.
Enter the name of the unit eg ‘Pack 16’ and the default ratio. The
default ratio is the ratio of ‘base unit’ to ...
NOMINAL LEDGER
The example below creates a non-trading VATable transaction.
The ‘gross’ amount here has been entered to a ‘control
account’ with a VAT type of n/a and the VAT code has defaulted to
‘0-Exempt’. The VAT amount here is entered as a credit t...
If you are asked if Opera supports 3rd party silent switches I logged
it with Pegasus and got the below response
Hi
One of our Engineers has asked me to ask if you can confirm the silent
switch that is required for bulk uninstallation via a 3rd party ...
When posting a Credit getting the message
"UNABLE TO POST REVENUE TRANSACTIONS INVALID COST RATE 0 FOR COST CODE
INCOME"
I checked the JCLINE & JWIPR to ensure Cost Rate did not have 0 and
were all 1 but there were also blank lines on the JCLINE whick ...
In the event, you need to raise an emergency case out of standard
support hours, please follow the attached guidance notes.
If Outlook 2010 Keeps asking for Password when trying to access 365
confirm you are using correct username and password by testing on 365
portal.
If username and password are correct go to
Control Panel -> Mail -> Email Accounts -> Change -> Security Tab...
Password reset thumb drive may not work due to hibernate or fast
startup on windows. These can be disabled in the power options in the
control panel but requires local admin rights to do so. If you down
not have local admin rights shutdown the computer us...
If you have office 365 and Azure AD Connect, you can enable Password
writeback through the options, this will enable users to be able to
reset their domain password through their Office 365 portal.
To configure Azure Active Directory password writeback ...
When trying to assign a cost code.
Pay elements must be present on all or none of labour rates.
Brow for JO_CCODE="SHSTM_LR_SS" in table JCCOST
Then remove the 0 from the field JO_WGPAY.
Then the user is able to put the rate onto the system.
It is not...
If you are testing for a response and you ping you may receive a ipV6
address back in the format
of 2001:0db8:85a3:0000:0000:8a2e:0370:7334.
If you require the IPv4 address put a -4 on the end of the name you
are pigning.
Example:
ping themachinename -4
I had a client that could't redirect her printer because the driver
was not available for the RDS server OS. I found this very helpful
workaround and confirmed working.
To install the printer driver from the client's machine i opened the
registry and fo...
From command prompt/PowerShell session an administrator can run the
command
query user
This will return a list of users on the server you have run the
command from.
You can edit this command to see users on a remote server by using the
below command.
...
To remove corrupt files of 0 bytes in size
Open CMD and then type:
rd /s "\?D:badfolderpath "
below example for deleting corrupt file inside 'temp_new'. Pleased
note this will delete full folder so move file to a different folder
should you wish to kee...
* Click on start and open 'Devices and Printers'
* Right click on the Printer and select 'Printing preferences'
* Select 'Paper' on the tabs alone the top
* On 'paper Selection' change 'Paper Source' to 'Tray1 (A4)' from
'Tray3 (A4)'
This will re...
RESTORE ADMINISTRATIVE SHARES
To restore administrative shares so that they are automatically
created in Windows:
* Click START, and then click
RUN.
* In the OPEN box, type
regedit, and then click OK. * Locate and then click the
AUTOSHARESERVER va...
RESTORING OPERA FROM THE SERVER WHEN CUSTOMER HAS PTX
If a customer needs to restore and they use PTX, you must ensure that
PTX stops the services so the restore can be done. The reason for this
is PTX scans the Opera files every 60 seconds so there is a...
## SALES & PURCHASE ORDERS
When users create a new sales or purchase order within Sage 200, the
program will assign it a reference starting with '##'. What should
happen is when the order is saved and committed to the database then
the program should cle...
HOW TO ADD NEW REPORTS TO THE SAGE200C MENU
New reports can be created in Report Designer and then added as a new
feature in the Sage menu so that users can run these when required.
To add a new report to a menu first you would need to save the
amended/...
SAGE 200 COMPATIBILITY
The tables below show Sage 200 compatibility with Client/Server
Operating Systems and Office. Please note that if you are using
Business Intelligence this may differ.
To find the version of Sage 200 that you are using, log into Sa...
CREATING NEW SAGE200C USERS
NOTE: THIS IS ONLY APPLICABLE TO VERSIONS INCLUDING AND BEYOND SAGE
200 2013
Windows Authentication was introduced to Sage 200 version 2013. For
users to log into Sage 200 they will need to have a network login
created first....
HOW TO USE EBANKING IN SAGE200C
Once eBanking is set up within Sage 200 this document will explain how
to process payments.
PLEASE BE AWARE THAT THIS PROCESS WILL CREATE A PAYMENT FILE IN THE
CORRECT FORMAT FOR THE BANKING SERVICE THAT IS SET AGAINST TH...
MANAGE ACCOUNTING PERIODS USER PERMISSIONS
Before users can set up or change accounting periods they must be
assigned permissions to be able to make the changes. This includes,
opening, closing, reopening and deleting accounting periods. Different
permis...
NEW USERS PRINTING
A common issue that we face regularly when setting up new users is
that when the user comes to print documentation, nothing happens.
This is caused by the output mode not being set for that user.
When logged in as the user who is exp...
DISCONNECTED LOGINS
If Sage 200 was to close unexpectedly or a user crashes out of the
software, the users may find that they will not be able to access the
same screens when they log back into the software. This will be caused
by a 'disconnected login'....
Debtors/Creditors Reconciliation
(THIS ARTICLE REFERS TO SALES LEDGER BUT CAN ALSO BE APPLIED TO
PURCHASE LEDGER)
Reconciling the Sales Ledger to the Nominal Ledger
To help you make sure that your financial statements are correct, we
recommend that you ...
SETTING UP EBANKING IN SAGE200C
To set up e-Banking you will need to follow the steps below:
1. INSTALL THE RELEVANT E-BANKING PLUGIN FOR YOUR BANK.
Each bank will have a specific plugin that will need to be
installed on each machine that will ...
SETTING UP MULTIPLE INVOICE LAYOUTS
In Sage200 you can assign different invoice layouts to different
customers in the same database.
To do this you will need to create the different layouts first and
have them saved in the Layouts folder for Sage200.
...
STOCK VALUATION REPORT EXPLAINED
The stock valuation report calculates the value of stock using three
different tables from the database, the Movement Balance table, Bin
Item table and Stock Item table. How these tables are used depends on
the costing me...
VIEWING LISTS CAUSES PROGRAM TO CRASH
When viewing lists in Sage 200 occasionally the program crashes/closes
with no error message. This normally only affects the one user, not
company wide.
To resolve this issue there are a few steps to follow:
1. Log...
Summary
Sage can consolidate subsidiary company nominal balances into a group
company. The consolidation method is to post journals into the
consolidation company representing the nominal ledger movements in the
subsidiary companies.
Journal entries ca...
SALES ORDER USER PERMISSIONS
Sage200 User permissions are on the whole set up on the Sage System
Administration program using roles and features. There are however
additional restrictions that can be applied from withing the Sales
Order Processing Module...
Log into client's 365 portal as admin account and go to admin section
Click on 'setup' on left hand menu and then 'domains'
Click 'default' domain and copy MX record
Paste MX recorder into smtp hostname with port 25
Device email address: [email protected]
If you require to send a message to all users on a RDS then launch
command prompt as an Administartor and type in:
MSG * /Server:<_TheRDSname_> _Your message to the users._
To set the watermark levels for disk space in Elastic Search (the
value where it stops taking data and sets to read only) you set that
with the below command:-
curl -XPUT 'http://localhost:9200/_cluster/settings' -H 'Content-Type:
application/json' -d '{...
Please find attached your New license String.
To enable/Update Sicon Wap for Sage200 please follow these Steps
1. Start the Sicon WAP application and log-in as a user with a role
which has access to all the WAP
features. Click on the ‘Settings’ button a...
Issue
When trying to do a stocktake and the user creates the stocktake a lot
of the items aren't showing on the sheets despite the fact that they
are on the system.
Also there are no other stocktakes outstanding.
Cause
The items are being included in ...
To fix systems which are already in a broken state, re-register the
missing services manually by running the following commands either
from a command prompt on the system or via script for multiple
computers.
NOTE:
* Any system in a broken state mus...
Ready eggs Bespoke - When a user tries to go into "Shelf Life" on the
stock module.
the file is not there c:\program files (x86)\pegasus\o3 client
vfp\tmpsname.dbf.
Solution is to ensure all users group has read write access.
When you log into XRL and get a message "Problem found in Module......
" and in the white box it mentions "Unable to access clipboard, try
again later"
You can resolve this by entering the Infor folder path in to the
trusted locations in the trust centre...
If getting the Message in Opera 3 Document Management "Unable to
launch Doc Management invalid arguments habe been passed"
Uninstall Doc Management client and reinstall this should fix it
When creating a new stocktake a warehouse isn't appearing in list.
Brow for cs_whar = "xxx"
Last Counted -
Replace all for cs_takedte = { / / } for cs_whar = "xxxx"
Quantity
Replace all for cs_takeqty = 0 for cs_whar = "xxxx"
Active Stocktake ID
R...
User reports error code 0xc1900223 when trying to update Windows 10
to version 21H2 using Windows Update Tool.
Download the Media Creation Tool for Win 10 21H2 Update:
https://go.microsoft.com/fwlink/?LinkId=691209
When download is finished open the too...
The Winsxs folder it the component store in the operating system. All
of the components are found here. In practice, nearly every file in
the WinSxS directory is a “hard link” to the physical files
elsewhere on the system-meaning that the files are not ac...
When installing XRL getting "Error 1325. Document is not a valid short
file name" to fix this I checked the path of the Documents path in
properties, for example it should read something like
this C:\Users\Sharon Rowley\Documents and not \\servername etc...
XRL NOT WORKING - FILE NOT FOUND - C:\WINDOWS\SYSTEM32\...GOAPPUSR.DLL
Ensure that there is an Opera client installed.
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