Knowledgebase:
System reporting that it is missing "Sophos Web Intelligence Service". (broken state)
Posted by Paul O'Brien on 16/02/18 15:16

To fix systems which are already in a broken state, re-register the missing services manually by running the following commands either from a command prompt on the system or via script for multiple computers.

Note:

  • Any system in a broken state must be manually fixed even following the release of version 10.6.2 as the fix only affects subsequent updates.
  • If, for any reason, the installer is run on a previously fixed endpoint, for example, manually re-installed from a share then the endpoint could revert to a broken state.
  • Tamper Protection needs to be disabled before re-registering the service.

32-bit operating system

"C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /registerService "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /update

64-bit operating system

"C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /registerService "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /update

orĀ 

"C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update_64.exe" /registerService "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update_64.exe" /update

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