Knowledgebase:
How to add a shared mailbox to Outlook App
Posted by Kirsten Rock on 22/08/19 11:00
  1. Add a new account

 

  1. Select to add it as an IMAP account, and use the Advanced Settings:
    Below is the following details you need to enter once “Advanced Settings” is selected:


    Name: “account name”
    E-mail: sharedmailbox@domain.com


    IMAP Incoming server:

    Host: outlook.office365.com

    Username: yourprimarylogin@domain.com\sharedmailbox name (not email address for shared mailbox).

    Password: your password

 



SMTP Outgoing server:

Host: smtp.office365.com:587

Username: yourprimarylogin@domain.com

Password: your password

 

Once you have entered these details, please proceed and the shared mailbox should be showing.

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