Knowledgebase: Pegasus Opera
Making Tax Digital for VAT – HMRC Portal Errors
Posted by Conleth Overton, Last modified by Conleth Overton on 06/11/19 17:09

We have been made aware of issues with the HMRC submission portal, which may affect a small number of your Opera customers.

Making Tax Digital for VAT – HMRC Portal Errors

HMRC has advised that there is currently an issue with the MTD VAT service affecting some customers. Those affected are either unable to submit VAT Returns, or finding that previously submitted VAT Returns are (incorrectly) regarded by HMRC as being open (i.e. not submitted).

If the customer has yet to submit their VAT Return, and the MTD VAT Centre shows the expected VAT period as being the next one due for submission, the customer should commit and submit the VAT Return as usual.

When an authorised user in Opera uses the Opera 3 MTD VAT Centre, HMRC subsequently returns information held within their database relating to the customer’s VAT Return status. This includes information regarding the period start/end date, date the submission has been received, if applicable, and which period is currently open for processing.

We have received a small number of reports of customers experiencing errors;

 

  • Error 9 “Data type mismatch” when trying to commit the VAT Return.

Customers who are experiencing an Error 9 when attempting to commit the VAT return, should upgrade to Opera 3 (2.60.12) which contains updates to meet the new HMRC requirement and successfully commit.

 

  • If after a successful MTD submission, the MTD VAT Centre displays the previous VAT period  due for submission

After making a successful VAT submission using the MTD VAT Centre, exit and open the MTD VAT Centre to refresh with the next VAT period due.

If after performing a refresh of the MTD VAT Centre the next VAT period due has not been updated and displays the period that has just been submitted, this is linked to an issue with HMRC’s back-end MTD VAT system for which HMRC expects to implement a fix in mid-June.

In this situation the customer must contact HMRC’s VAT Helpline and explain that due to problems with HMRC’s MTD VAT system the software cannot establish the correct next VAT period due for submission is to HMRC. Hence the customer is unable to make their submission at present.

  • If the MTD VAT Centre fails to display the VAT period due for submission

When the MTD VAT Centre is loaded, the warning “An Open VAT Period could not be retrieved from HMRC so the VAT period dates will not be displayed" and no VAT period is subsequently shown as the next period for submission. This is directly linked to the issues with HMRC’s back-end MTD VAT system. HMRC expects to implement a fix in mid-June.

In this situation the customer must contact HMRC’s VAT Helpline and explain that due to problems with HMRC’s MTD VAT system the software cannot establish what the next VAT period due is for submission to HMRC, hence the customer cannot make their submission at present (specifically, the software cannot obtain any ‘open’ obligation periods from HMRC).

Please contact Pegasus Support, should you have any queries with regard to the above.

The information below was from another website

https://kb.taxcalc.com/index.php?View=entry&EntryID=2964

When trying to Fetch Periods in VAT Filer in some cases you may receive an error message: '500 Internal Server Error'.

HMRC’s guidance on error codes advises that any 500 codes (500 to 599) is an issue from HMRCs server as per the below extract:

We use standard HTTP status codes to show whether an API request succeeded or not. They are usually in the range:

  • 200 to 299 if it succeeded, including code 202 if it was accepted by an API that needs to wait for further action
  • 400 to 499 if it failed because of a client error by your application
  • 500 to 599 if it failed because of an error on our server

Therefore there is nothing that TaxCalc or any third party service provider can do to assist you with this error. 

HMRC have advised:

Investigations found that this error is returned where the customer has not waited the recommended 72 hours for their record to be migrated to the MTD service. This means when they attempt to call an obligation there is no record for us to return.

We recommend:

  • Agents and customers should only attempt to submit a VAT return once they have received the email confirming the customer is now in MTD.
  • If, after 72 hours, they are still receiving an error, they should report it to HMRC. (You should use the link for Get help using VAT online services)

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