Knowledgebase: Pegasus Opera
MTD access and get - "Exception escaped during command execution. An error occurred while sending the request"
Posted by Conleth Overton on 31/10/19 12:14

When going into the MTD centre an error occurs.

We have had the message "Exception escaped during command execution. An error occurred while sending the request" reported by a few partners and in each instance it was the firewall on either the client machine or the server which caused the error.

- Does this error occur on all client machines but not on the client on the server?
- Can you attach a copy of the PegInfo report from the problem client machine?
- Does this error occur in all companies or just one company?
- Check if they are using a proxy server to connect to the internet
- Create a scheduled task and ensure it completes successfully on the problem client machine

this turned out to be the firewall on the client.

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