Scenario 1 - DEP Settings
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Normally when the customer is encountering the message "Opera.exe has stopped working" in the SPM module, this is usually related to the DEP settings on the client PC but if not already done then please also effect the changes on the Server).

Computer - Properties - Advanced system settings - Performance Settings - Data execution prevention

This is probably set to Turn on DEP for all programs and services except those I select

They can either change the setting to: Turn in DEP for essential programs and services only
OR
Setup the following exclusions if they want it turned on for all programs:

C:\Program Files (x86)\Pegasus\O3 Client VFP\Opera.exe
C:\Program Files (x86)\Pegasus\O3 Client VFP\Auxiliary\SPM.exe
C:\Program Files (x86)\Pegasus\O3 Client VFP\Auxiliary\Fixedassets.exe

A reboot is required once DEP settings have been changed for them to take effect.