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UNABLE TO AUTHORISE / SIGN - ERROR 'A CERTIFICATE CHAIN COULD NOT BE BUILT TO A TRUSTED ROOT AUTHORITY' This issue can occur when the smart card certificates have not been installed correctly or the certificates no longer reside in the correct certificat...
Launch 'Failover Cluster Manager' Select 'Roles' On the right menu under 'Actions' select 'Configure Role…'>Select Role of 'Virtual Machine' this will show machines which are local to the Hyper-V hosts click 'Next' Tick the relevant virtual machine(...
The bounceback is required to investigate the logs of the destination SMTP server. Problems of this nature are usually a poor quality SMTP server, a broken firewall or router in place between our servers and the destination server (dropping ICMP packets, ...
Recently when user upgraded to a Windows 10 PC and had O365 Business account (so also a desktop version) to fix an issue with Opera3 emailing we had to carry out the following:  1. I uninstalled the Opera3 client and deleted all folders        c:\program...
For Server 2012 R2 RDS the behavior depends on the client. For Windows 8.1 clients manually changing the dpi within the session will be disabled because the session will automatically use the dpi setting from the client. For example, if the local Windows ...
If Veeam is having trouble reading a backup file (vbk) when you go through 'Restore' and select from 'Backup' or from 'Infrastructure' Double click the vbk and it can open up in a backup browser. this should allow a direct restore.
Open up 'Exchange Management Shell' Type in: Set-Mailbox _username@domain.com_ -Type shared This will convert a user mailbox in to a shared mailbox.
* Log in as a different user with Admin rights * ​Press on Start > Run >Regedit * Navigate to the following registry key :"HKEY_LOCAL_MACHINESOFTWAREMICROSOFTWINDOWS NTCURRENTVERSIONPROFILELIST" * Under ProfileList navigate to binary key's like th...
Go to https://central.sophos.com [https://central.sophos.com]; log in with the credentials supplied in the SNS in the body of the email. Go to Protect Devices: Go to the Endpoint Protection section and click Download Windows Installer:     This wil...
If your users are having issues seeing icons/text within a Windows Server 2008 R2 RDS environment then paste the below link in to an Internet Browser and download the Hotfix. The server will require a reboot afterwards in order to apply the update. http...
When Printing Vat Reports after MTD is switched on - Getting Error 1734 Resolution below  We have seen the error the customer is experiencing reported when running the VAT reports prior to the development of the MTD VAT Centre so I'm not sure it is rela...
In order to find out the shutdown reason for most computers filter the System event log by Event ID 1074. This usually returns a reason unless the computer has completely lost power.
If you require to Hide a recipient from an Exchange Global address list in Office 365 then follow the following steps: Log in to the portal Admin Area>Admin Centers>Exchange Then from the left hand menu click on Recipients Select the relevant recipient>...
Login into the Office 365 web portal as a user who has access to the Shared Mailbox Click on Mail Go to the address bar and delete everything which is after the 'OWA/' Type in the address of the shared mailbox which you require access to and press enter....
* Add a new account   * Select to add it as an IMAP account, and use the Advanced Settings: Below is the following details you need to enter once “Advanced Settings” is selected: Name: “account name” E-mail: sharedmailbox@domain.com IMAP Incoming ...
The RESET-COMPUTERMACHINEPASSWORD cmdlet changes the computer account password that the computers use to authenticate to the domain controllers in the domain. You can use it to reset the password of the local computer. Log on as a local Administrator, l...
* Launch the SETTINGS APP on your iPhone or iPad. * Tap on WI-FI. * Tap on the INFO BUTTON next to the network name. * Tap on FORGET THIS NETWORK. If the network is not appearing, or the network is not letting you connect, check that there are no...
You can use the 'Veeam.Backup.Extractor.exe' to look in to files and extract the contents which are not in the catalogue or for a full Disaster Recovery option if your Veeam server is unavailable. The 'Veeam.Backup.Extractor.exe' requires the 'Extract.e...
There are two common ways to see results 1. You can see the results of all Group Polices applying to that workstation by using: Command prompt>gpresult /h _pathtofile_.html this will produce a report and output it to a html file. 2. You can use RSOP...
Need to find a part from a HP printer? Find them parts at the below website; http://www.laserpros.com/partdiagrams.asp [http://www.laserpros.com/partdiagrams.asp]
To setup simply internet/network broadband monitoring on a PC/Server; Download NetWorx installer from the bottom of the following page and run; https://www.softperfect.com/products/networx/ [https://www.softperfect.com/products/networx/] Click Next th...
A virtual machine running Kernel version 2.6.32-754.2.1 may suffer a Kernel panic on boot unless eagerfpu=off is appended to the Kernel parameters. For CentOS 6.X machines, this can be appended to the command line arguments within /boot/grub/grub.conf
In the event, you need to raise an emergency case out of standard support hours, please follow the attached guidance notes.
If Outlook 2010 Keeps asking for Password when trying to access 365 confirm you are using correct username and password by testing on 365 portal. If username and password are correct go to Control Panel -> Mail -> Email Accounts -> Change -> Security Tab...
Password reset thumb drive may not work due to hibernate or fast startup on windows. These can be disabled in the power options in the control panel but requires local admin rights to do so. If you down not have local admin rights shutdown the computer us...
If you have office 365 and Azure AD Connect, you can enable Password writeback through the options, this will enable users to be able to reset their domain password through their Office 365 portal. To configure Azure Active Directory password writeback ...
When trying to assign a cost code. Pay elements must be present on all or none of labour rates. Brow for JO_CCODE="SHSTM_LR_SS" in table JCCOST Then remove the 0 from the field JO_WGPAY. Then the user is able to put the rate onto the system. It is not...
If you are testing for a response and you ping you may receive a ipV6 address back in the format of 2001:0db8:85a3:0000:0000:8a2e:0370:7334. If you require the IPv4 address put a -4 on the end of the name you are pigning. Example: ping themachinename -4
I had a client that could't redirect her printer because the driver was not available for the RDS server OS. I found this very helpful workaround and confirmed working. To install the printer driver from the client's machine i opened the registry and fo...
From command prompt/PowerShell session an administrator can run the command query user This will return a list of users on the server you have run the command from. You can edit this command to see users on a remote server by using the below command. ...
To remove corrupt files of 0 bytes in size Open CMD and then type: rd /s "\?D:badfolderpath " below example for deleting corrupt file inside 'temp_new'.  Pleased note this will delete full folder so move file to a different folder should you wish to kee...
* Click on start and open 'Devices and Printers' * Right click on the Printer and select 'Printing preferences' * Select 'Paper' on the tabs alone the top * On 'paper Selection' change 'Paper Source' to 'Tray1 (A4)' from 'Tray3 (A4)' This will re...
RESTORE ADMINISTRATIVE SHARES To restore administrative shares so that they are automatically created in Windows: * Click START, and then click RUN. * In the OPEN box, type regedit, and then click OK. * Locate and then click the AUTOSHARESERVER va...
Log into client's 365 portal as admin account and go to admin section Click on 'setup' on left hand menu and then 'domains' Click 'default' domain and copy MX record Paste MX recorder into smtp hostname with port 25 Device email address: scanner@domainna...
To allow you to securely send credentials to Xperience, please use our Secure Note Service, following the attached guidance notes.
If you require to send a message to all users on a RDS then launch command prompt as an Administartor and type in: MSG * /Server:<_TheRDSname_> _Your message to the users._  
Please find attached your New license String. To enable/Update Sicon Wap for Sage200 please follow these Steps 1. Start the Sicon WAP application and log-in as a user with a role which has access to all the WAP features. Click on the ‘Settings’ button a...
To fix systems which are already in a broken state, re-register the missing services manually by running the following commands either from a command prompt on the system or via script for multiple computers. NOTE: * Any system in a broken state mus...
When creating a new stocktake a warehouse isn't appearing in list. Brow for cs_whar = "xxx" Last Counted - Replace all for cs_takedte = {  /  /  } for cs_whar = "xxxx" Quantity Replace all for cs_takeqty = 0 for cs_whar = "xxxx" Active Stocktake ID R...
The Winsxs folder it the component store in the operating system. All of the components are found here. In practice, nearly every file in the WinSxS directory is a “hard link” to the physical files elsewhere on the system-meaning that the files are not ac...
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