Knowledgebase
To pay the three SSP waiting days in Opera 3 we recommend you create a new payment profile and select the SSP payment profile type. This will ensure the total SSP year to date values are correct. Finally, you will need to manually calculate the value to ...
You  Take a backup Open the table in error files Needs to be exclusive and ctrl y to add a new record, then mark it for deletion delete it close out of the screen Pack the table Run UDS with re-index
Below is a summary of the support request for your records: ISSUE DESCRIPTION: USER REPORTED WHERE IN POWER AUTOMATE FLOW TAKING FAR TOO LONG TO COMPLETE THE FLOW. RESOLUTION: * Apply to each action execute sequentially by default and if you have mo...
## SALES & PURCHASE ORDERS When users create a new sales or purchase order within Sage 200, the program will assign it a reference starting with '##'. What should happen is when the order is saved and committed to the database then the program should cle...
This is SCR OPERA-3231 Error 1976 UDS backlink error on sequrmap after upgrading from 2.60.00. The error log is pointing to the sequrmap.dbf, please delete this from the system folder and run the UDS, the UDS will recreate this table in the system folder....
UNABLE TO AUTHORISE / SIGN - ERROR 'A CERTIFICATE CHAIN COULD NOT BE BUILT TO A TRUSTED ROOT AUTHORITY' This issue can occur when the smart card certificates have not been installed correctly or the certificates no longer reside in the correct certificat...
HOW TO ADD NEW REPORTS TO THE SAGE200C MENU New reports can be created in Report Designer and then added as a new feature in the Sage menu so that users can run these when required. To add a new report to a menu first you would need to save the amended/...
Launch 'Failover Cluster Manager' Select 'Roles' On the right menu under 'Actions' select 'Configure Role…'>Select Role of 'Virtual Machine' this will show machines which are local to the Hyper-V hosts click 'Next' Tick the relevant virtual machine(...
attach see attached
The bounceback is required to investigate the logs of the destination SMTP server. Problems of this nature are usually a poor quality SMTP server, a broken firewall or router in place between our servers and the destination server (dropping ICMP packets, ...
Recently when user upgraded to a Windows 10 PC and had O365 Business account (so also a desktop version) to fix an issue with Opera3 emailing we had to carry out the following:  1. I uninstalled the Opera3 client and deleted all folders        c:\program...
For Server 2012 R2 RDS the behavior depends on the client. For Windows 8.1 clients manually changing the dpi within the session will be disabled because the session will automatically use the dpi setting from the client. For example, if the local Windows ...
If Veeam is having trouble reading a backup file (vbk) when you go through 'Restore' and select from 'Backup' or from 'Infrastructure' Double click the vbk and it can open up in a backup browser. this should allow a direct restore.
Open up 'Exchange Management Shell' Type in: Set-Mailbox [email protected]_ -Type shared This will convert a user mailbox in to a shared mailbox.
The easiest way is to use the copy function. So into Administration/system / Maintenance/ User profiles Then select an existing user from the list tab with the level of access that you would like to copy. Then click on the copy icon (This is between the p...
CREATING NEW SAGE200C USERS NOTE: THIS IS ONLY APPLICABLE TO VERSIONS INCLUDING AND BEYOND SAGE 200 2013 Windows Authentication was introduced to Sage 200 version 2013. For users to log into Sage 200 they will need to have a network login created first....
* Log in as a different user with Admin rights * ​Press on Start > Run >Regedit * Navigate to the following registry key :"HKEY_LOCAL_MACHINESOFTWAREMICROSOFTWINDOWS NTCURRENTVERSIONPROFILELIST" * Under ProfileList navigate to binary key's like th...
Go to https://central.sophos.com [https://central.sophos.com]; log in with the credentials supplied in the SNS in the body of the email. Go to Protect Devices: Go to the Endpoint Protection section and click Download Windows Installer:     This wil...
When running e-mail payslips in Pegasus opera and you get a message in the SQL database - *THE FILENAME, DIRECTORY NAME, OR VOLUME LABEL SYNTAX IS INCORRECT. This is due to the PDF not getting created. So check that the layout is working by running a pr...
I have tried to run the bank account validation updates, but it is saying task failed. If the database is out of date and after looking in 'System Setup' > 'System Maintenance' you can see the last status as 'Task Failed'. Attempt to run the task manually...
If your users are having issues seeing icons/text within a Windows Server 2008 R2 RDS environment then paste the below link in to an Internet Browser and download the Hotfix. The server will require a reboot afterwards in order to apply the update. http...
When Printing Vat Reports after MTD is switched on - Getting Error 1734 Resolution below  We have seen the error the customer is experiencing reported when running the VAT reports prior to the development of the MTD VAT Centre so I'm not sure it is rela...
In order to find out the shutdown reason for most computers filter the System event log by Event ID 1074. This usually returns a reason unless the computer has completely lost power.
If you require to Hide a recipient from an Exchange Global address list in Office 365 then follow the following steps: Log in to the portal Admin Area>Admin Centers>Exchange Then from the left hand menu click on Recipients Select the relevant recipient>...
Login into the Office 365 web portal as a user who has access to the Shared Mailbox Click on Mail Go to the address bar and delete everything which is after the 'OWA/' Type in the address of the shared mailbox which you require access to and press enter....
* Add a new account   * Select to add it as an IMAP account, and use the Advanced Settings: Below is the following details you need to enter once “Advanced Settings” is selected: Name: “account name” E-mail: [email protected] IMAP Incoming ...
The RESET-COMPUTERMACHINEPASSWORD cmdlet changes the computer account password that the computers use to authenticate to the domain controllers in the domain. You can use it to reset the password of the local computer. Log on as a local Administrator, l...
* Launch the SETTINGS APP on your iPhone or iPad. * Tap on WI-FI. * Tap on the INFO BUTTON next to the network name. * Tap on FORGET THIS NETWORK. If the network is not appearing, or the network is not letting you connect, check that there are no...
You can use the 'Veeam.Backup.Extractor.exe' to look in to files and extract the contents which are not in the catalogue or for a full Disaster Recovery option if your Veeam server is unavailable. The 'Veeam.Backup.Extractor.exe' requires the 'Extract.e...
There are two common ways to see results 1. You can see the results of all Group Polices applying to that workstation by using: Command prompt>gpresult /h _pathtofile_.html this will produce a report and output it to a html file. 2. You can use RSOP...
HOW TO USE EBANKING IN SAGE200C Once eBanking is set up within Sage 200 this document will explain how to process payments. PLEASE BE AWARE THAT THIS PROCESS WILL CREATE A PAYMENT FILE IN THE CORRECT FORMAT FOR THE BANKING SERVICE THAT IS SET AGAINST TH...
Need to find a part from a HP printer? Find them parts at the below website; http://www.laserpros.com/partdiagrams.asp [http://www.laserpros.com/partdiagrams.asp]
To setup simply internet/network broadband monitoring on a PC/Server; Download NetWorx installer from the bottom of the following page and run; https://www.softperfect.com/products/networx/ [https://www.softperfect.com/products/networx/] Click Next th...
A virtual machine running Kernel version 2.6.32-754.2.1 may suffer a Kernel panic on boot unless eagerfpu=off is appended to the Kernel parameters. For CentOS 6.X machines, this can be appended to the command line arguments within /boot/grub/grub.conf
MANAGE ACCOUNTING PERIODS USER PERMISSIONS Before users can set up or change accounting periods they must be assigned permissions to be able to make the changes. This includes, opening, closing, reopening and deleting accounting periods. Different permis...
NEW USERS PRINTING A common issue that we face regularly when setting up new users is that when the user comes to print documentation, nothing happens. This is caused by the output mode not being set for that user. When logged in as the user who is exp...
When posting a Credit getting the message  "UNABLE TO POST REVENUE TRANSACTIONS INVALID COST RATE 0 FOR COST CODE INCOME" I checked the JCLINE & JWIPR to ensure Cost Rate did not have 0 and were all 1 but there were also blank lines on the JCLINE whick ...
In the event, you need to raise an emergency case out of standard support hours, please follow the attached guidance notes.
If Outlook 2010 Keeps asking for Password when trying to access 365 confirm you are using correct username and password by testing on 365 portal. If username and password are correct go to Control Panel -> Mail -> Email Accounts -> Change -> Security Tab...
Password reset thumb drive may not work due to hibernate or fast startup on windows. These can be disabled in the power options in the control panel but requires local admin rights to do so. If you down not have local admin rights shutdown the computer us...
If you have office 365 and Azure AD Connect, you can enable Password writeback through the options, this will enable users to be able to reset their domain password through their Office 365 portal. To configure Azure Active Directory password writeback ...
When trying to assign a cost code. Pay elements must be present on all or none of labour rates. Brow for JO_CCODE="SHSTM_LR_SS" in table JCCOST Then remove the 0 from the field JO_WGPAY. Then the user is able to put the rate onto the system. It is not...
If you are testing for a response and you ping you may receive a ipV6 address back in the format of 2001:0db8:85a3:0000:0000:8a2e:0370:7334. If you require the IPv4 address put a -4 on the end of the name you are pigning. Example: ping themachinename -4
I had a client that could't redirect her printer because the driver was not available for the RDS server OS. I found this very helpful workaround and confirmed working. To install the printer driver from the client's machine i opened the registry and fo...
DISCONNECTED LOGINS If Sage 200 was to close unexpectedly or a user crashes out of the software, the users may find that they will not be able to access the same screens when they log back into the software. This will be caused by a 'disconnected login'....
From command prompt/PowerShell session an administrator can run the command query user This will return a list of users on the server you have run the command from. You can edit this command to see users on a remote server by using the below command. ...
Debtors/Creditors Reconciliation (THIS ARTICLE REFERS TO SALES LEDGER BUT CAN ALSO BE APPLIED TO PURCHASE LEDGER) Reconciling the Sales Ledger to the Nominal Ledger To help you make sure that your financial statements are correct, we recommend that you ...
To remove corrupt files of 0 bytes in size Open CMD and then type: rd /s "\?D:badfolderpath " below example for deleting corrupt file inside 'temp_new'.  Pleased note this will delete full folder so move file to a different folder should you wish to kee...
* Click on start and open 'Devices and Printers' * Right click on the Printer and select 'Printing preferences' * Select 'Paper' on the tabs alone the top * On 'paper Selection' change 'Paper Source' to 'Tray1 (A4)' from 'Tray3 (A4)' This will re...
RESTORE ADMINISTRATIVE SHARES To restore administrative shares so that they are automatically created in Windows: * Click START, and then click RUN. * In the OPEN box, type regedit, and then click OK. * Locate and then click the AUTOSHARESERVER va...
RESTORING OPERA FROM THE SERVER WHEN CUSTOMER HAS PTX If a customer needs to restore and they use PTX, you must ensure that PTX stops the services so the restore can be done. The reason for this is PTX scans the Opera files every 60 seconds so there is a...
SAGE 200 COMPATIBILITY The tables below show Sage 200 compatibility with Client/Server Operating Systems and Office. Please note that if you are using Business Intelligence this may differ. To find the version of Sage 200 that you are using, log into Sa...
SAGE200C PAYROLL LINK If you use the Sage200 Nominal Payroll Link there is now a new option that needs to be installed within Sage200. To do this, go to the cog icon in the top right hand corner. Select 'Installers' Then 'Install Nominal Link Componen...
Log into client's 365 portal as admin account and go to admin section Click on 'setup' on left hand menu and then 'domains' Click 'default' domain and copy MX record Paste MX recorder into smtp hostname with port 25 Device email address: [email protected]
To allow you to securely send credentials to Xperience, please use our Secure Note Service, following the attached guidance notes.
If you require to send a message to all users on a RDS then launch command prompt as an Administartor and type in: MSG * /Server:<_TheRDSname_> _Your message to the users._  
SETTING UP EBANKING IN SAGE200C To set up e-Banking you will need to follow the steps below: 1. INSTALL THE RELEVANT E-BANKING PLUGIN FOR YOUR BANK.         Each bank will have a specific plugin that will need to be installed on each machine that will ...
SETTING UP MULTIPLE INVOICE LAYOUTS In Sage200 you can assign different invoice layouts to different customers in the same database.  To do this you will need to create the different layouts first and have them saved in the Layouts folder for Sage200. ...
Please find attached your New license String. To enable/Update Sicon Wap for Sage200 please follow these Steps 1. Start the Sicon WAP application and log-in as a user with a role which has access to all the WAP features. Click on the ‘Settings’ button a...
STOCK VALUATION REPORT EXPLAINED The stock valuation report calculates the value of stock using three different tables from the database, the Movement Balance table, Bin Item table and Stock Item table. How these tables are used depends on the costing me...
To fix systems which are already in a broken state, re-register the missing services manually by running the following commands either from a command prompt on the system or via script for multiple computers. NOTE: * Any system in a broken state mus...
Ready eggs Bespoke - When a user tries to go into "Shelf Life" on the stock module. the file is not there c:\program files (x86)\pegasus\o3 client vfp\tmpsname.dbf. Solution is to ensure all users group has read write access.
When you log into XRL and get a message "Problem found in Module...... " and in the white box it mentions "Unable to access clipboard, try again later" You can resolve this by entering the Infor folder path in to the trusted locations in the trust centre...
If getting the Message in Opera 3 Document Management "Unable to launch Doc Management invalid arguments habe been passed" Uninstall Doc Management client and reinstall this should fix it 
VIEWING LISTS CAUSES PROGRAM TO CRASH When viewing lists in Sage 200 occasionally the program crashes/closes with no error message. This normally only affects the one user, not company wide. To resolve this issue there are a few steps to follow: 1. Log...
When creating a new stocktake a warehouse isn't appearing in list. Brow for cs_whar = "xxx" Last Counted - Replace all for cs_takedte = {  /  /  } for cs_whar = "xxxx" Quantity Replace all for cs_takeqty = 0 for cs_whar = "xxxx" Active Stocktake ID R...
The Winsxs folder it the component store in the operating system. All of the components are found here. In practice, nearly every file in the WinSxS directory is a “hard link” to the physical files elsewhere on the system-meaning that the files are not ac...
When installing XRL getting "Error 1325. Document is not a valid short file name" to fix this I checked the path of the Documents path in properties, for example it should read something like this C:\Users\Sharon Rowley\Documents  and not \\servername etc...
XRL NOT WORKING - FILE NOT FOUND - C:\WINDOWS\SYSTEM32\...GOAPPUSR.DLL Ensure that there is an Opera client installed.
Most popular articles 
 
Newest articles