Knowledgebase : Proofpoint Essentials
This KB article assumes that an organisation account has been created
in Proofpoint Essentials, and a privileged user account exists and is
being used to manage this organisation. If you have a question related
to POP or IMAP, please see the knowledge bas...
As a committed anti-spam product, Proofpoint Essentials cannot condone
the use of our platform to send out bulk mail. Most users respect our
fair usage policy and instead use dedicated email marketing systems to
send out their bulk mail campaigns. Unfortu...
Please see the attached file
http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/GetAttachment/191/39783
Please see the attached file
http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/GetAttachment/191/39783
http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/GetAttachment/191/39783
1. While logged into the user interface, navigate to Users & Groups >
Users tab.
2. Locate the user account by name in the list.
3. Click on the desired user name.
4. Enter a new password in the Password and Retype Password fields.
5. Click SAVE.
Your p...
Customer Account Settings
The following settings can be found under Company Settings -> Account
Settings.
CUSTOMER STATUS SETTINGS
These settings will allow you to better manage and administrate
customer accounts to your business requirements.
Th...
FREQUENTLY ASKED QUESTIONS (FAQ)
Q. What packages is Data Loss Prevention included in?
* _ Data Loss Prevention is included in the Business, Advance and
Professional package._
Q. How is Data Loss Prevention enabled?
* _Data Loss Prevention can ...
CREATING A FILTER THAT USES A DICTIONARY
* Once logged in, click on the Filters tab.
* Click on the Add New Filter button.
* Select the direction of mail flow that the filter should be
applied.
* Enter a name for the filter and click on the "Con...
Proofpoint Essentials does filter outbound email for SPAM. If a
message is not delivered it will be recorded in the Email Logs and can
be released to the intended recipient. Please note that similar
messages of this nature are likely to be quarantined in ...
Proofpoint Essentials does filter outbound email for SPAM. If a
message is not delivered it will be recorded in the Email Logs and can
be released to the intended recipient. Please note that similar
messages of this nature are likely to be quarantined in ...
ENCRYPTING AN EMAIL
If you wish to make use of Proofpoint Encryption service you must be
on Advanced package or above.
This feature then needs to be enabled. To enable please go to:
* Click on Features
* Tick check box Enable Email Encryption
*...
The Emergency Inbox service was created for mail continuity as
indicated on the linked page. Users that can access this feature are
able to use a web mail based mail feature while their mail server is
down.
The Proofpoint Essentials service will continu...
When attempting to create a filter (as outlined in Knowledge Base
Article Essentials Filters: Expanded Overview) for an organisation or
user with multiple sender/recipient email addresses or domains, you
may receive an error after clicking the 'Save Filte...
ADMIN GUIDE STATEMENT:
You can approve or block specific senders and recipients, based on the
email address, domain, subdomain, attachment type, email size, words
in the email or header, source country or destination country. The
Anti-Spam service detec...
TICKET CREATION
For these processes, we highly recommend providing the details
directly in our ticketing system by attachments. Please make sure when
submitting, follow these ticketing processes:
Creating a ticket
Updating a ticket
FALSE POSITIVE (F...
MANAGING USERS
Users and groups are accessed under the Users & Groups tab. Users and
groups can be added manually or
through LDAP Discovery or CSV upload.
An administrator can add a user and group by providing basic details
through a web form. Users ca...
The Proofpoint Essentials default Spam settings should be suitable for
most situations, but there are cases where some manual influence can
help the system in making better decisions. For example, marketing
newsletters can be problematic in that the engin...
WHITELIST IP TO BYPASS REPUTATION
If you wish to whitelist an IP in order to bypass Proofpoint's
reputation service, you will need to submit a request through our
SUPPORT SITE
[HTTP://SUPPORT.PROOFPOINTESSENTIALS.COM/INDEX.PHP?/TICKETS/SUBMIT].
Proofpoi...
WHITELIST IP TO BYPASS REPUTATION
If you wish to whitelist an IP in order to bypass Proofpoint's
reputation service, you will need to submit a request through our
SUPPORT SITE. Proofpoint support resources will then review requests
and, if approved, whi...
Proofpoint Essentials have implemented logic into our engines to help
deal with the recent Dridex campaigns in which emails contain macro
enabled attachments. As such there may be emails with legitimate macro
enabled attachments being detected as spam and...
Proofpoint Essentials have implemented logic into our engines to help
deal with the recent Dridex campaigns in which emails contain macro
enabled attachments. As such there may be emails with legitimate macro
enabled attachments being detected as spam and...
The Inbound sender DNS check option provides an additional layer of
protection against spam and helps ensure that inbound messages that
might not have a destination to bounce to are not allowed in. The
proper step to address this is to get the sender to p...
WEB FORM MESSAGES NOT RECEIVED
We have frequent issues with web form messages not coming into the
Proofpoint Essentials service.
One of the key statements is: "This works to any other recipient, just
not my domain name."
We ask that you check these ...
Proofpoint Essentials is available in 4 versions:
* Beginner
* Business
* Advanced
* Professional
(For detail see
https://www.proofpoint.com/us/solutions/smb/proofpoint-essentials#our-packages).
Each company is interested in different Proofpo...
MASS UPDATE
The mass update feature allows you to apply a change across all or a
large set of users. For example, if you have loaded
users as silent users you may want to change them to an end user to
ensure they receive the quarantine digest and can lo...
Proofpoint Essentials does not ordinarily quarantine legitimate
bulk-email. That is, email that is sent to a large list of recipients
who have either directly or passively agreed to receive communications
from the sender or senders. In some cases however,...
This could cause some legitimate outbound emails to be marked and
quarantined as spam.
In order to resolve this situation, if you are sending outbound macro
attachments we recommend that you create an outbound filter to allow
sending of these emails.
...
Branding
Strategic and Channel Partners have the ability to brand the user
interface, welcome emails and quarantine digest with a
custom logo and a specific header color. Strategic and channel
administrators can only brand their own site.
For example: A ...
INFORMATION
US1
EU1
_URL_
https://us1.proofpointessentials.com
https://eu1.proofpointessentials.com
_MX RECORDS_
mx1-us1.ppe-hosted.com
mx1-eu1.ppe-hosted.com
mx2-us1.ppe-hosted.com
mx2-eu1.ppe-hosted.com
_SPF_
"v=...
VIEWING THE LOGS
When you log into the Essentials interface, the email logs screen can
be easily accessed by selecting the Logs tab on the top navigation.
On the logs page, as an organization administrator you can then select
the User/Distribution Lis...
Ensure that no capital letters are being used when searching. For
example, searching foraaron.thompson@maildistiller.com would return
results, whereas searching forAaron.Thompson@maildistiller.com would
not. We are hoping to correct this behaviour in a fu...
As of the release for May 2015, we no longer require individual or
large filters for a safe or blocked sender. A new tab under Company
Settings has been made named "SENDER LISTS." An individual list exists
for Blocked or Safe senders.
MANUAL ADDING TO L...
Proofpoint Essentials is powered by Proofpoint's MLX machine learning
technology. This solution examines and filters millions of possible
spam attributes in every email including message envelope headers and
structure, email images, email sender reputatio...
SPAM SETTINGS
Spam settings can be adjusted from the Spam options tab when logged
into your interface.
(insert image) Customise Spam Filtering
Some users might need different spam filter levels, filtering turned
forward only, or to manage their own fi...
HOW TO CONFIGURE PROOFPOINT ESSENTIALS SPAM STAMP FEATURE
If this option is enabled, Proofpoint Essentials will still filter
messages for spam. However, instead of moving suspected spam to the
quarantine, a configurable text value (default: "***Spam***"...
As part of the Proofpoint Essentials spam scanning, the senders SPF
record can contribute to the overall spam score of the message.
Proofpoint Essentials does not block an email outright for SPF entry.
This is because there are a large number of domains t...
A common method of securing LDAP communication is using an SSL tunnel
. This is denoted in LDAP URLs by using the URL scheme "ldaps". The
use of LDAP over SSL was common in LDAP Version 2 (LDAPv2) but it was
never standardized in any formal specification....
Proofpoint Essentials End User License Agreement
_Last Modified Date: March 1__,__ 2015_
Welcome to Proofpoint Essentials! The following terms and conditions,
together with any documents they expressly incorporate by reference
(collectively, this "_AG...
Email viruses change extremely frequently and are becoming so
sophisticated that no system can catch everything. Often the first
time a new virus or virus variation is observed anywhere is when it
hits email filtering systems, and so at this time the sign...
If you create a filter with this option, then it will come into effect
when the engine module responsible for decomposing an email into parts
does not know what an attachment is supposed to be. This can happen
when the MIME part doesn't have a filename or...
To avoid any disruption to the flow of email and avoid the
consequences of a lapsed renewal please renew your account on time. We
have made this process extremely simple by providing the admin a
'renew now' button on the company settings page. The technic...
QUESTION:
What is the difference between Spam and Opt-in Email?
ANSWER:
Customer-submitted messages help us to improve our spam models by
providing us access to a wide variety of spam and valid mail data.
Sometimes, customers are not certain whether a...
Although Proofpoint by default quarantines emails with a Javascript
(.js) attachment you can override this by creating a filter as shown
below below:
If Recipient Address IS (you can add multiples and separate with comma
or semi-colon)
And Attachment Na...
Redirecting customers MX records to point towards Proofpoint
Essentials is crucial to the successful deployment of the solution and
ensures all email is both filtered and delivered.
Since we cannot do this for you, it will be necessary to contact your
h...
Use the statements in bold text below as a guide to choose the
scenario most applicable to you.. They are listed in order or
preference:
IF YOU HAVE CONTROL OVER YOUR MAIL SERVER AND IT'S FIREWALL, make sure
that it can receive incoming SMTP (TCP port 2...
This article assumes that the organization in question has an active
account in Proofpoint Essentials, is using our inbound email service,
and has its user email addresses registered in our Interface.
IMPORTANT NOTE: If you activate Essentials for Outb...
_At Proofpoint Essentials we continue to recommend MICROSOFT Active
Directory (LDAP) as the preferred option for adding new customer
accounts. This requires minimal on-going management as a setting can
be made to automatically update every 24 hours ensuri...
Adding a new domain to an existing organisation account
As the admin, adding a new domain is simple and quick to achieve in
these steps.
* Go to Company Settings
* Go to the sub-heading Domains
* Click the New Domain button
* Enter a single dom...
Adding a new domain to an existing organisation account
As the admin, adding a new domain is simple and quick to achieve in
these steps.
* Go to Company Settings
* Go to the sub-heading Domains
* Click the New Domain button
* Enter a single dom...
Adding a Spam-reporting footer to inbound email
To add Proofpoint's 'Easy-spam-reporting disclaimer' footer to inbound
mail, follow these simple steps:
* When logged into the Proofpoint Essentials interface, click on the
SPAM TAB under company or use...
REGISTERING FUNCTIONAL ACCOUNTS MANUALLY
1. While logged into the user interface, navigate to the USERS &
GROUPS > click on FUNCTIONAL ACCOUNTStab.
2. Click on ADD A FUNCTIONAL ACCOUNT button.
3. Enter the NAME.
4. Enter the EMAIL ADDRESS.
5. Se...
REGISTERING FUNCTIONAL ACCOUNTS MANUALLY
1. While logged into the user interface, navigate to the USERS &
GROUPS > click on FUNCTIONAL ACCOUNTStab.
2. Click on ADD A FUNCTIONAL ACCOUNT button.
3. Enter the NAME.
4. Enter the EMAIL ADDRESS.
5. Se...
Customers who have inbound firewall rules in place will need to add
additional rules to use the Proofpoint Essentials Archive service.
US & CANADA
Requires that TCP ports 143 and 993 are accessible to 50.19.242.23
REST OF WORLD
Requires that TCP ports...
We recommend consulting your service provider or internal IT to set-up
Blackberry Enterprise servers or the newly implemented OMA service
from hosted Blackberry providers to work with the Proofpoint
Essentials service.
AUTO-FORWARDING TO AN EXTERNAL DOM...
Auto User Provisioning (SMTP discovery), by default will automatically
add unregistered users to the service when three valid messages are
received from that unique address (within 30 days), or one valid
message has been sent outbound from your email serv...
The bounceback is required to investigate the logs of the destination
SMTP server. Problems of this nature are usually a poor quality SMTP
server, a broken firewall or router in place between our servers and
the destination server (dropping ICMP packets, ...
Building and Sending Reports in Proofpoint Essentials
* To build a report Select REPORTS
* On the Left Report Panel SELECT THE REPORT you want to view.
* There CONFIGURE the report with data points you want to view.
* On the Right hand side cli...
There are two limits:
Standard: 500 per day, 100 per 10 minutes
Bulk: 10,000 per day, 2000 per 10 minutes
Bulk is designed for users who need it for business critical purposes,
e.g. Recruitment consultants emailing individuals applying for a
specific...
Proofpoint Essentials only processes email for domains and static IPs
registered on our user interface. This is so we can safeguard against
the security threat of being used as an open relay.
As such auto-forwarding practices should be relayed using DNS...
Proofpoint Essentials only processes email for domains and static IPs
registered on our user interface. This is so we can safeguard against
the security threat of being used as an open relay.
As such auto-forwarding practices should be relayed using DNS...
Problem:
Users who are running Windows XP and using Internet Explorer to access
the
Proofpoint Essentials user interface may get a certificate error. This
is due to
known incompatibilities between Windows XP/Internet Explorer and
Proofpoint's
web serv...
When moving from one filtering service to another, or setting up for
the first time, there are steps to include when setting up Proofpoint
Essentials that may be forgotten outside of our standard steps.
Remember to add in our IP ranges
[http://support.p...
These are the steps to see when the user's digest last ran
* Log into your user portal, i.e US1 or EU1.
* If you are a partner, look through your customer list by
searching.
* Once the domain is located, go to the Users & Groups tab.
* Search fo...
For customers who are using Office 365 or any other platform that will
only accept CIDR format ranges of /24
148.163.128.0/24
148.163.129.0/24
148.163.130.0/24
148.163.131.0/24
148.163.132.0/24
148.163.133.0/24
148.163.134.0/24
148.163.135.0/24 148.163...
You can create an administrator account by creating a new user or
editing an existing user and then changing the desired user privileges
to Organisation Administrator or above:
DELIVERY STATUS DEFERRED:
Emails get deferred at Proofpoint Essentials, if the destination SMTP
server is down or if there is a temporary network issue with the
receiving server.
In this case, receiving server should be investigated, may be looking
at ...
To delete an account and its assigned email addresses from the
Proofpoint Essentials platform, please complete the following steps:
* Log onto the Proofpoint Essentials portal as an Administrator
* Select Users & Groups tab
* Search for the speci...
For the smoothest deployment possible, you should go through the
following four phases:
1. ACTIVATION
This gives you access to the Administration Console, with one
administrative account, one organization, and one server.
2. PILOT
Add a small gr...
Digests are used to allow end users to easily view a list of emails
that have been quarantined. Users can review
the digest and choose to take additional actions for each quarantined
email. The digest allows users to take
the following actions when viewin...
For additional questions, please see the DLP FAQ
[http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/173/34/dlp---data-loss-prevention-faqs].
CREATING A FILTER THAT USES A SMART IDENTIFIER
* Once logged in, click on the Fi...
I'm having trouble sending/receiving emails with large attachments -
does Proofpoint Essentials enforce a limit on email attachment sizes?
Proofpoint Essentials supports email attachments up to 1GB in size by
default - however, many organisations' mail s...
This error occurs when the customer in question has the 'Enable email
relay' option switched on and someone tries to send email to a
recipient address that is not registered with Proofpoint Essentials
ANDthe recipient domain is configured in Proofpoint Es...
ENCRYPTING AN EMAIL
If you wish to make use of Proofpoint Encryption service you must be
on Advanced package or above.
This feature then needs to be enabled. To enable please go to:
* Click on Features
* Tick check box Enable Email Encryption
*...
Email spoofing is the creation of email messages with a forged sender
address. It is easy to do because the core protocols do not have any
mechanism for authentication. It can be accomplished from within a
LAN(Local Area Network) or from an external envir...
Once an account is completely setup on Proofpoint Essentials User
Interface according to the getting started guide found, the
partners/customers should wait until the top of the 30 minutes for the
changes to update across Proofpoint Essentials Network bef...
Once an account is completely setup on Proofpoint Essentials User
Interface according to the getting started guide found, the
partners/customers should wait until the top of the 30 minutes for the
changes to update across Proofpoint Essentials Network bef...
If you have a form (using PHP/ASP/etc) on your website that is
configured to send a message to your email account, but you never
receive mail from your website's form, please perform the following
tests:
* Send a message to your email account from an ...
The Emergency Inbox service was created for mail continuity as
indicated on the linked page. Users that can access this feature are
able to use a web mail based mail feature while their mail server is
down.
The Proofpoint Essentials service will continu...
When attempting to create a filter (as outlined in Knowledge Base
Article Essentials Filters: Expanded Overview) for an organisation or
user with multiple sender/recipient email addresses or domains, you
may receive an error after clicking the 'Save Filte...
ADMIN GUIDE STATEMENT:
You can approve or block specific senders and recipients, based on the
email address, domain, subdomain, attachment type, email size, words
in the email or header, source country or destination country. The
Anti-Spam service detec...
LIST OF FILE EXTENSIONS:
MICROSOFT EXECUTABLES: .exe, .com
MICROSOFT BINARY LIBRARIES: .dll
MICROSOFT EXECUTABLE SCRIPTS: .bat, .pif, .scr
VISUAL BASIC FILES: .vb, .vbe, .vbs
OTHER VULNERABLE MICROSOFT FILES: .chm, .hlp, .inf, .isp, .lnk, .msc,
.msi, .ms...
THE QUARANTINE DIGEST:
The Digests tab provides access to the Quarantine digest settings and
facilitates the ability to generate a new and current summary
report for the end user. An example Quarantine Digest is shown below:
The generated report conta...
THE QUARANTINE DIGEST:
The Digests tab provides access to the Quarantine digest settings and
facilitates the ability to generate a new and current summary
report for the end user. An example Quarantine Digest is shown below:
The generated report conta...
TICKET CREATION
For these processes, we highly recommend providing the details
directly in our ticketing system by attachments. Please make sure when
submitting, follow these ticketing processes:
Creating a ticket
Updating a ticket
FALSE POSITIVE (F...
TICKET CREATION
For these processes, we highly recommend providing the details
directly in our ticketing system by attachments. Please make sure when
submitting, follow these ticketing processes:
Creating a ticket
Updating a ticket
FALSE POSITIVE (F...
The Proofpoint Essentials system has been changed in May 2015, the
most notable change is the addition of Sender Lists
[http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/188/0/sender-lists---safe-and-block]
rather than the trad...
The Proofpoint Essentials system has been changed in May 2015, the
most notable change is the addition of Sender Lists rather than the
traditional adding an allow/block to the filters.
The below is a listing of the End-User Sender Lists - Block (SMTP
Ad...
The Proofpoint Essentials system has been changed in May 2015, the
most notable change is the addition of Sender Lists rather than the
traditional adding an allow/block to the filters.
The below is a listing of the End-User Sender Lists - Block (SMTP
Ad...
This error occures when a End-user is using outlook when reciving
their digest. The End user clicks on the link to release the message
and they get the following error message:
_GENERAL FAILURE. THE URL
WAS: HTTPS://US1.PROOFPOINTESSENTIALS.COM/APP/RELE...
The Emergency Inbox feature is available by default to all registered
accounts with at least end-user privileges to access the interface.
There are a pre-determined number of days that this Emergency Inbox is
available. This is termed as Instant Replay in...
This KB article will walk you through how to create a filter rule for
specific extensions and/or filenames and block them from end users.
In addition, you may want to review these articles for a more broad
view on our filters:
* Essentials Filters: ...
Only Partners or Direct Support customers are able to log into the
support site to create a ticket. If you are a Partner or Direct
Support customer and need an account please email a request to
essentials-support@proofpoint.com.
NOTE: If you are not a P...
Only Partners or Direct Support customers are able to log into the
support site to create a ticket. If you are a Partner or Direct
Support customer and need an account please email a request to
essentials-support@proofpoint.com.
NOTE: If you are not a P...
NOTIFICATIONS
Proofpoint Essentials allows organizations to localize and customize
the content of end-user system emails
including the welcome email, password reset email and the quarantine
digest. Content can be localized for the
following languages:
*...
Channel Admins and Organization Admins can change the contents of the
default Proofpoint Essentials notifications emails as they would
desire to be. These notifications emails are user's "WELCOME",
"PASSWORD RESET" and "DIGESt".
CHANNEL ADMINS:
* Lo...
Your Administrator or Proofpoint Essentials Support Team may request
that you identify messages that you need support for by sending its
Permalink to the Proofpoint Essentials Support team.
A PERMALINK, in the case of Proofpoint Essentials' Interface is...
DOMAINS
Every Internet email address includes a domain, which specifies where
mail should be sent. For instance, the
address joe@mycompany.com directs a message to the user Joe in the
domain mycompany.com. In order for a
domain to receive filtering from ...
NOTE: This knowledgebase does not address misclassifications (i.e.
Spam that got through or desired email that got caught) as there is a
separate knowledgebase article for that.
The Proofpoint Essentials Support Team will need specific details in
order ...
NOTE: This knowledgebase does not address misclassifications (i.e.
Spam that got through or desired email that got caught) as there is a
separate knowledgebase article for that.
The Proofpoint Essentials Support Team will need specific details in
order ...
f you have lost or forgotten your Proofpoint Essentials user interface
login password never fear! We've made it super easy to reset the
password for your account.
* Simply go to the Proofpoint Essentials Web Interface site. This
depends on which datace...
ACTIVE DIRECTORY (LDAP DISCOVERY)
The preferred method of user synchronization is via LDAP Discovery
using Proofpoint Essentials' Active
Directory connector module. This allows the Proofpoint Essentials
Platform to import:
* Active users (including bot...
WHITELIST IP TO BYPASS REPUTATION
If you wish to whitelist an IP in order to bypass Proofpoint's
reputation service, you will need to submit a request through our
SUPPORT SITE. Proofpoint support resources will then review requests
and, if approved, whi...
How to Whitelist an IP Address to Bypass Spam Filtering in Proofpoint
Essentials
WHITELIST IP TO BYPASS SPAM FILTERING
If an email has been blocked by Proofpoint Essentials as a result of
content we can ensure further delivery of these emails by white...
f an email has been blocked by Proofpoint Essentials as a result of
content we can ensure further delivery of these emails by whitelisting
their IP address.
_To whitelist an IP so that it is not blocked as a result of content:_
* Click on Company Set...
If Proofpoint Essentials users are unable to receive email from
certain email addresses, it is most likely an issue with the sending
mail server. However there are a few possible areas where this may be
a configuration issue on the Proofpoint Essentials p...
If Proofpoint Essentials users are unable to receive email from
certain email addresses, it is most likely an issue with the sending
mail server. However there are a few possible areas where this may be
a configuration issue on the Proofpoint Essentials p...
If Proofpoint Essentials users are unable to receive email from
certain email addresses, it is most likely an issue with the sending
mail server. However there are a few possible areas where this may be
a configuration issue on the Proofpoint Essentials p...
Proofpoint Essentials have implemented logic into our engines to help
deal with the recent Dridex campaigns in which emails contain macro
enabled attachments. As such there may be emails with legitimate macro
enabled attachments being detected as spam and...
Proofpoint Essentials have implemented logic into our engines to help
deal with the recent Dridex campaigns in which emails contain macro
enabled attachments. As such there may be emails with legitimate macro
enabled attachments being detected as spam and...
The Inbound sender DNS check option provides an additional layer of
protection against spam and helps ensure that inbound messages that
might not have a destination to bounce to are not allowed in. The
proper step to address this is to get the sender to p...
The Inbound sender DNS check option provides an additional layer of
protection against spam and helps ensure that inbound messages that
might not have a destination to bounce to are not allowed in. The
proper step to address this is to get the sender to p...
The Inbound sender DNS check option provides an additional layer of
protection against spam and helps ensure that inbound messages that
might not have a destination to bounce to are not allowed in. The
proper step to address this is to get the sender to p...
The Instant Replay feature allows users to send (or resend) an email
from Proofpoint Essentials to their messaging server. This may be
useful in the following situations:
* The original email failed to be delivered (bounced/expired)
* The original e...
Proofpoint Essentials does not support the Outbound relaying of any
email traffic for domains which do not belong to our customers and
which have not been preregistered for a customer.
WEB FORM MESSAGES NOT RECEIVED
We have frequent issues with web form messages not coming into the
Proofpoint Essentials service.
One of the key statements is: "This works to any other recipient, just
not my domain name."
We ask that you check these ...
GENERAL OVERVIEW
The Proofpoint Essentials service does not provide a direct journaling
service. Journaling is done on the mail server side with our service.
Customer will need to gather the messages on their mail server side,
by collecting the messages a...
After completing the activation process, follow these steps to log in:
1. Open a web browser and go to:
US1 or EU1 as appropriate to your organisation
2. Enter your login email address and password. You will receive your
log on information from you...
Customers who have configured a masquerade domain on a virtual SMTP
server may experience problems sending outbound emails through the
Proofpoint Essentials platform. Proofpoint Essentials does not support
the use of masquerade domains - this is because e...
Proofpoint Essentials does not ordinarily quarantine legitimate
bulk-email. That is, email that is sent to a large list of recipients
who have either directly or passively agreed to receive communications
from the sender or senders. In some cases however,...
Proofpoint Essentials have implemented logic into our engines to help
deal with the recent Dridex campaigns in which emails contain macro
enabled attachments.
This could cause some legitimate outbound emails to be marked and
quarantined as spam.
In or...
Proofpoint Essentials have implemented logic into our engines to help
deal with the recent Dridex campaigns in which emails contain macro
enabled attachments.
This could cause some legitimate outbound emails to be marked and
quarantined as spam.
In or...
Proofpoint has a block list service named: Proofpoint Dynamic
Reputation, or PDR. Proofpoint Essentials utilizes PDR for inbound
email. IPs listed on PDR will block a message prior to delivery to the
account.
IPs listed on Proofpoint's PDR may receive a...
Proofpoint has a block list service named: Proofpoint Dynamic
Reputation, or PDR. Proofpoint Essentials utilizes PDR for inbound
email. IPs listed on PDR will block a message prior to delivery to the
account.
IPs listed on Proofpoint's PDR may receive a...
OVERVIEW
If you are using the Proofpoint Essentials Archive service you may
want to export archived data. Please contact your Channel Account
Manager to discuss packages and pricing related to the Proofpoint
Essentials archive export service.
SUBMITTIN...
Advanced Protection with Proofpoint's Targeted Attack Protection
Proofpoint Essentials leverages the advanced power of Targeted Attack
Protection, Proofpoint's Industry Leading email analysis solution, to
provide small to mid-sized enterprises with Atta...
INFORMATION
US1
EU1
_URL_
https://us1.proofpointessentials.com
https://eu1.proofpointessentials.com
_MX RECORDS_
mx1-us1.ppe-hosted.com
mx1-eu1.ppe-hosted.com
mx2-us1.ppe-hosted.com
mx2-eu1.ppe-hosted.com
_SPF_
"v=...
When an email cannot be delivered to a Proofpoint Essentials customer
for whatever reason, the platform will reattempt delivery of that
email as below:
- Immediately, after the first failed attempt, then
- Once per minute for 5 minutes, then
- Every...
Encryption is purpose built to help small and medium enterprises
reduce the potential negative impacts of data loss by automatically
encrypting email. The need to secure communications that contain
sensitive data has never been greater. Fines, negative pu...
WHAT IS PROOFPOINT ESSENTIALS EMAIL MANAGEMENT PLATFORM?
The service accepts and processes mail on behalf of its' subscribing
customers. It passes safe traffic on and captures viruses, spam or any
malicious content based on the unique set preferences of...
MAY 2014
Here are some of the items included in this release:
* New password strength requirements for all users
* Required only for new users and password changes
* Administrators
* Min. 12 characters
* At least one number
* At least on...
The Proofpoint Essentials MTA's will give a _550 user invalid_
response to inbound email sent to a recipient address that has been
marked as Invalid by the SMTP Discovery service.
_"550 USER EMAIL ADDRESS IS MARKED AS INVALID"_
If the email address is...
Proofpoint Essentials leverages the advanced power of Targeted Attack
Protection, Proofpoint's Industry Leading email analysis solution, to
provide small to mid-sized enterprises with URL Defense, the only
service that effectively detects, catches and ana...
Some customers may notice that the Proofpoint Essentials
'Easy-spam-disclaimer' footer is not added to some inbound emails,
despite being enabled for the user/company in question.
Three scenarios exist where the footer will not appear on an inbound
emai...
ACCESSING LOGS AND REPORTING
The email logs can assist in many ways.
NOTE: Email logs are only there if the message got sent and
processed by Proofpoint Essentials.
REPORTING SPAM FROM USER EMAIL LOGS
* Log into the interface URL for your servi...
ACCESSING LOGS AND REPORTING
The email logs can assist in many ways.
NOTE: Email logs are only there if the message got sent and
processed by Proofpoint Essentials.
REPORTING SPAM FROM USER EMAIL LOGS
* Log into the interface URL for your servi...
WHAT INFORMATION DO I NEED TO PROVIDE WHEN I REPORT A PROBLEM WITH
EMAIL?
The information required by the Proofpoint Essentials Support team
differs depending on the delivery status of the email in question:
EMAIL HAS BEEN DELIVERED TO RECIPIENT
In ...
Reporting an email problem to Proofpoint Essentials Support requires a
few pieces of information that will assist us in narrowing down and
investigating the issue, or even just for us to make useful
suggestions.
NOTE: if this problem is regarding a misc...
HOW TO REST YOUR PROOFPOINT ESSENTIALS LOGIN PASSWORD
If you have lost or forgotten your Proofpoint Essentials user
interface login password never fear! We've made it super easy to reset
the password for your account.
* Simply go to the Proofpoint Ess...
The bulk message error is automatically generated by the system and it
would not give a false alarm. The message count also includes the
number of bounce backs that sender receives which we do not keep them
in the logs.
This may sound counter intuitive ...
As of the release for May 2015, we no longer require individual or
large filters for a safe or blocked sender. A new tab under Company
Settings has been made named "SENDER LISTS." An individual list exists
for Blocked or Safe senders.
MANUAL ADDING TO L...
As of the release for May 2015, we no longer require individual or
large filters for a safe or blocked sender. A new tab under Company
Settings has been made named "SENDER LISTS." An individual list exists
for Blocked or Safe senders.
MANUAL ADDING TO L...
PLEASE FOLLOW THE BELOW STEPS TO ALLOW USERS TO RECEIVE A WELCOME
EMAIL.
* Select Users & Groups
* Check the checkbox beside the user(s) you wish to send the Welcome
email to
* Select Mass Update from the drop down list
* Check the Send Welcome ...
HOW DO I SETUP A DISCLAIMER FOR OUTBOUND EMAIL?
When you avail of the Proofpoint Essentials Outbound Relay service,
you can setup a bespoke disclaimer for all outbound email sent out
from the registered organisation.
Simply, Login to the Interface > C...
You can have your company's mail server use the Proofpoint Essentials
SMTP server for outbound mail. This will use the same scanning as the
inbound mail. In addition, using the Proofpoint Essentials SMTP
service will allow you to see the messages in the l...
Choosing the SMTP Discovery method to add customer accounts will
require a certain amount of on-going management attention and
administration to ensure accounts are up to date and license balances
are accurate.
To make this process more manageable for y...
Proofpoint Essentials is powered by Proofpoint's MLX machine learning
technology. This solution examines and filters millions of possible
spam attributes in every email including message envelope headers and
structure, email images, email sender reputatio...
As part of the Proofpoint Essentials spam scanning, the senders SPF
record can contribute to the overall spam score of the message.
Proofpoint Essentials does not block an email outright for SPF entry.
This is because there are a large number of domains t...
CSV Upload
This import option allows companies to provision users by loading a
Comma-Separated Values (CSV) file. The
file can contain a first name, last name, primary STMP address and
aliases for all users. Only strategic and
channel administrators are ...
A common method of securing LDAP communication is using an SSL tunnel
. This is denoted in LDAP URLs by using the URL scheme "ldaps". The
use of LDAP over SSL was common in LDAP Version 2 (LDAPv2) but it was
never standardized in any formal specification....
* SPAM - unsolicited junk email / useless email that you never asked
to receive. Spam is often understood as any email that a recipient
didn't want, but true Spam is something that will always carry a
payload (a link to some website or stock or somethin...
This article is to help you understand the Proofpoint Essentials
Support SLAs in better detail and what each Priority means in our
system.
Only email sent directly to support-essentials@proofpoint.com or
requests logged at our web portal
(http://support...
In short, this can be done using the 'Status' column in the Email Logs
section of the Proofpoint Essentials Interface.
Note: Silent users do not have permission to log into the interface,
hence cannot perform this action. Please contact your admin to
re...
VERIFY THE FOLLOWING:
* THE OUTBOUND RELAY FEATURE IS ENABLED FOR THE COMPANY.
1. Log in to the Proofpoint Essentials user interface
2. Type the customer name into the search bar (top header)
3. Click on Company Settings
4. Click on Features
5. Check t...
VERIFY THE FOLLOWING:
* THE OUTBOUND RELAY FEATURE IS ENABLED FOR THE COMPANY.
1. Log in to the Proofpoint Essentials user interface
2. Type the customer name into the search bar (top header)
3. Click on Company Settings
4. Click on Features
5. Check t...
This article aims to give a brief guide on how to understand the
information in the Proofpoint Essentials logs. Below are some common
examples of the various states email logs can display on Proofpoint
Essentials, and some explanations for the information...
This article aims to give a brief guide on how to understand the
information in the Proofpoint Essentials logs. Below are some common
examples of the various states email logs can display on Proofpoint
Essentials, and some explanations for the information...
his article aims to give a brief guide on how to understand the
information in the Proofpoint Essentials logs. Below are some common
examples of the various states email logs can display on Proofpoint
Essentials, and some explanations for the information ...
In order to update a ticket, you need to have created a ticket. If you
have not done so, please make sure to follow the create a ticket KB.
REPLING TO A TICKET.
* Go to the "View Tickets" link, either at the top, or from the home
page.
* Select the...
In order to update a ticket, you need to have created a ticket. If you
have not done so, please make sure to follow the create a ticket KB.
REPLING TO A TICKET.
* Go to the "View Tickets" link, either at the top, or from the home
page.
* Select the...
FREQUENTLY ASKED QUESTIONS (FAQ)
NOTE:_ Updated 9/16/2015 with changes made in the August 2015 release_
Q. What packages is URL Defense included in?
* _URL Defense is included in the Business, Advanced and
Professional packages._
Q. How is URL De...
When a subscribing organization is using the Proofpoint Essentials
service the minimum configuration is that one single domain is
filtered by the Proofpoint Essentials service and adding users to the
Proofpoint Essentialsinterface is an essential part of ...
Proofpoint Essentials filters email for viruses and spam, along with
some admin/user defined rules. The service is cloud based (no on
premise hardware) and acts as a go-between the internet and your mail
server. This is accomplished by modifying the mail ...
If you create a filter with this option, then it will come into effect
when the engine module responsible for decomposing an email into parts
does not know what an attachment is supposed to be. This can happen
when the MIME part doesn't have a filename or...
QUESTION:
What is the difference between Spam and Opt-in Email?
ANSWER:
Customer-submitted messages help us to improve our spam models by
providing us access to a wide variety of spam and valid mail data.
Sometimes, customers are not certain whether a...
If you have large amounts of email to load and an Internet connection
with limited bandwidth, the time required to prepare and ship a
portable storage device to Proofpoint Essentials can be a small
percentage of the time it would take to transfer your dat...
Although Proofpoint by default quarantines emails with a Javascript
(.js) attachment you can override this by creating a filter as shown
below below:
If Recipient Address IS (you can add multiples and separate with comma
or semi-colon)
And Attachment Na...
Once a new user has been registered on the system, the user would
typically receive a welcome email containing their login details for
the Proofpoint Essentials Interface.
If they have not received a welcome email it may be because your
default new user...
WILDCARD CHARACTER DOES NOT WORK PROPERLY FOR CREATED ENTRY
The current wildcards are the asterick (*) and question mark (?)
characters. These characters are ONLY VALID in the username portion of
an email address, i.e.:
*@domain.com
test*@domain.com ...
WILDCARD CHARACTER DOES NOT WORK PROPERLY FOR CREATED ENTRY
The current wildcards are the asterick (*) and question mark (?)
characters. These characters are ONLY VALID in the username portion of
an email address, i.e.:
*@domain.com
test*@domain.com ...
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